Reservations Agent (Hotel Group)

Running the front desk of an airport hotel in Epping means calm service and a clean shift balance. It suits someone who likes knowing exactly what a good day's work looks like.

The work is in Epping, Western Cape, so you'll need a reliable way to get there every day. You'll start with a short induction before working on your own.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Take card pre-authorisations and settle folios at checkout.
• Allocate rooms and pass early check-ins to housekeeping.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.

• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• You can work rotating shifts, including nights

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Discounted stays across the group
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.