Reservations Agent (Hotel Group)

Guests at this beach resort in Kuruman meet you first, so the stay starts at your desk. You'll work with a small crew, so being easy to work with matters as much as skill.

The site is in Kuruman; early starts mean public transport timing matters, so check your route before applying. Shifts rotate, so you'll need to be flexible about days and nights.

• Book shuttles, dinner reservations and game drives for guests.
• Manage OTA bookings coming in from online travel channels.
• Store guest details securely in line with POPIA.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Handle complaints at the desk and log them for the duty manager.
• Run the night audit, close the day and print the flash report.

• Honest with cash and card payments
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm

• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.