Reservations Agent (Hotel Group)

Running the front desk of a travel agency in Mbombela means calm service and a clean shift balance. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

The site is in Mbombela; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Book shuttles, dinner reservations and game drives for guests.

• Matric
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights

• Meals on duty and uniform supplied
• Night-shift allowance
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.