Reservations Agent (Hotel Group)

Running the front desk of a beach resort in Montague Gardens means calm service and a clean shift balance. Expect to be trusted with real work from your first week.

Location: Montague Gardens, Western Cape. Applicants who already live in the area get looked at first.

• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Balance your cash float and card slips before handover.

• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• Matric
• You can work rotating shifts, including nights
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Amadeus or Galileo training for travel roles
• Revenue or yield management exposure
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Meals on duty and uniform supplied
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.