Reservations Agent (Hotel Group)

Running the front desk of a beach resort in Rosslyn means calm service and a clean shift balance. This role rewards consistency more than flash.

You'll report in Rosslyn. Relocation is not covered for this one. You'll start with a short induction before working on your own.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Run the night audit, close the day and print the flash report.
• Allocate rooms and pass early check-ins to housekeeping.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• Calm with an unhappy guest at 11pm
• Clear spoken and written English
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Matric

• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Paid system training in the first month
• Night-shift allowance
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.