Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at an insurance branch in Bloemfontein, and leave with answers. This is a good step for someone who wants proper routine and a manager who notices good work.

You'll report in Bloemfontein. Relocation is not covered for this one. Most weeks are 45 hours, in line with the BCEA.

• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Greet customers, find out what they need and manage the queue ticket system.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.

• Good on a computer and point-of-sale system
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• Speaking the main local language of your area
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.