Returns & Exchanges Desk Clerk (Retail)

This private clinic front desk in Cape Town CBD needs someone friendly who can fix account problems while the queue moves. This role rewards consistency more than flash.

You'll report in Cape Town CBD. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Call customers when repairs or orders are ready to collect.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.

• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.