Returns & Exchanges Desk Clerk (Retail)

This department store service desk in Centurion needs someone friendly who can fix account problems while the queue moves. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Centurion; early starts mean public transport timing matters, so check your route before applying. You'll start with a short induction before working on your own.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Process returns, exchanges and credit notes under the Consumer Protection Act.

• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Staff discount on products
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.