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Returns & Exchanges Desk Clerk (Retail) – Experienced

How2Apply Talent Network

East London, Eastern Cape

Full-time

Posted 3 hours ago

Full-time Customer Service & Call Centre

R7 000 – R9 500/month

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Job Description

This department store service desk in East London needs someone friendly who can fix account problems while the queue moves. This role rewards consistency more than flash.

The site is in East London; early starts mean public transport timing matters, so check your route before applying.

What you'll actually do

Track parcels, reissue waybills and arrange redelivery at the counter.
Upsell contract upgrades, accessories or cover when it fits the customer.
Log complaints and pass them to the store or branch manager.
Book repairs and warranty claims and give customers a reference number.
Greet customers, find out what they need and manage the queue ticket system.
Process returns, exchanges and credit notes under the Consumer Protection Act.

You'll need

Matric (Grade 12) certificate
Presentable and approachable with all kinds of customers
Accurate with cash and paperwork
You can stay polite with a long queue watching
Good on a computer and point-of-sale system

Helpful, not essential

A Customer Service NQF certificate
Medical scheme or insurance product knowledge

On offer

Staff discount on products
Monthly sales incentive on upgrades and add-ons
Product training and certifications paid for

Applying, step by step

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Have the following on hand (clear photos on your phone are fine at first): a CV with a recent reference from a retail or service job, a recently certified ID copy (within 3 months) plus certified copy of your Grade 12 certificate.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 8 working days.

Your application joins the How2Apply talent pool for this role, and we put shortlisted people forward to employers hiring in and around East London.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.