Returns & Exchanges Desk Clerk (Retail)

You'll help walk-in customers at a department store service desk in Hammarsdale, face to face, all day. Expect to be trusted with real work from your first week.

Home base is a department store service desk on the Hammarsdale side of KwaZulu-Natal. Most weeks are 45 hours, in line with the BCEA.

• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Do SIM swaps and RICA registrations with proper ID checks.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Retail or customer service experience of at least a year
• Presentable and approachable with all kinds of customers

• Speaking the main local language of your area
• RICA and cellular product knowledge

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.