Returns & Exchanges Desk Clerk (Retail)

This private clinic front desk in Krugersdorp needs someone friendly who can fix account problems while the queue moves. Bring a calm head on busy days and you'll be fine.

Home base is a private clinic front desk on the Krugersdorp side of Gauteng. Overtime comes up in peak season and is paid.

• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Call customers when repairs or orders are ready to collect.
• Book repairs and warranty claims and give customers a reference number.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.

• You can stay polite with a long queue watching
• Retail hours, including Saturdays, Sundays and month-end
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers
• Good on a computer and point-of-sale system
• Retail or customer service experience of at least a year

• Medical scheme or insurance product knowledge
• Speaking the main local language of your area
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.