Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at an insurance branch in Middelburg (MP), and leave with answers. It's the kind of job where doing the basics well every day gets you noticed.

You'll be based at an insurance branch in Middelburg (MP). Living nearby, or on a taxi route to it, really helps. Most weeks are 45 hours, in line with the BCEA.

• Greet customers, find out what they need and manage the queue ticket system.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.

• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year

• Speaking the main local language of your area
• RICA and cellular product knowledge

• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Staff discount on products

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.