how2apply

Returns & Exchanges Desk Clerk (Retail)

How2Apply Talent Network

Mokopane, Limpopo

Full-time

Posted 1 day ago

Full-time Customer Service & Call Centre

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Job Description

Customers bring their problems to your counter at a mall cellular store in Mokopane, and leave with answers. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Mokopane; early starts mean public transport timing matters, so check your route before applying.

What you'll actually do

Take payments, balance your till and bank cash at close.
Process returns, exchanges and credit notes under the Consumer Protection Act.
Track parcels, reissue waybills and arrange redelivery at the counter.
Log complaints and pass them to the store or branch manager.
Greet customers, find out what they need and manage the queue ticket system.

What you need

Matric (Grade 12) certificate
You can stay polite with a long queue watching
Retail or customer service experience of at least a year
Accurate with cash and paperwork
Presentable and approachable with all kinds of customers
Good on a computer and point-of-sale system

What's in it for you

Fixed roster published two weeks ahead
Monthly sales incentive on upgrades and add-ons
Product training and certifications paid for

Applying, step by step

Check you meet the must-haves first; recruiters filter on those before anything else.
Have the following on hand (clear photos on your phone are fine at first): a recently certified ID copy (within 3 months), certified copy of your Grade 12 certificate plus a CV with a recent reference from a retail or service job.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 6 working days.

How2Apply recruits for this position on behalf of hiring employers around Mokopane; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Tips to get shortlisted

Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.