Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this insurance branch in Paarl suits you. Bring a calm head on busy days and you'll be fine.

The site is in Paarl; early starts mean public transport timing matters, so check your route before applying. Start is planned for the beginning of next month.

• Call customers when repairs or orders are ready to collect.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Take payments, balance your till and bank cash at close.
• Log complaints and pass them to the store or branch manager.

• Accurate with cash and paperwork
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching

• A Customer Service NQF certificate
• RICA and cellular product knowledge

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.