Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a department store service desk in Paarl, and leave with answers. You'll work with a small crew, so being easy to work with matters as much as skill.

The work is in Paarl, Western Cape, so you'll need a reliable way to get there every day.

• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Take payments, balance your till and bank cash at close.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Do SIM swaps and RICA registrations with proper ID checks.

• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• You can stay polite with a long queue watching
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Product training and certifications paid for
• Fixed roster published two weeks ahead

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.