Returns & Exchanges Desk Clerk (Retail)

You'll help walk-in customers at a courier depot counter in Potchefstroom, face to face, all day. If you turn up on time and finish what you start, you'll fit in quickly.

This post is Potchefstroom-based, with most of your time spent at a courier depot counter. The first two weeks are spent shadowing someone experienced.

• Update customer details and file signed forms for audit.
• Greet customers, find out what they need and manage the queue ticket system.
• Do SIM swaps and RICA registrations with proper ID checks.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Log complaints and pass them to the store or branch manager.
• Call customers when repairs or orders are ready to collect.

• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• You can stay polite with a long queue watching
• Matric (Grade 12) certificate

• RICA and cellular product knowledge
• Medical scheme or insurance product knowledge
• Speaking the main local language of your area

• Staff discount on products
• Fixed roster published two weeks ahead
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.