Returns & Exchanges Desk Clerk (Retail)

If you like people and hate long queues, this mall cellular store in Prospecton suits you. Good for someone who wants to build a solid track record they can put on their CV.

The site is in Prospecton; early starts mean public transport timing matters, so check your route before applying.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Take payments, balance your till and bank cash at close.

• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year
• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers

• Fixed roster published two weeks ahead
• Monthly sales incentive on upgrades and add-ons
• Product training and certifications paid for
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.