Returns & Exchanges Desk Clerk (Retail)

Customers bring their problems to your counter at a furniture retail branch in Vereeniging, and leave with answers. People who do well here are steady, honest and not scared to ask when something is unclear.

Home base is a furniture retail branch on the Vereeniging side of Gauteng.

• Call customers when repairs or orders are ready to collect.
• Do SIM swaps and RICA registrations with proper ID checks.
• Book repairs and warranty claims and give customers a reference number.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Matric (Grade 12) certificate
• Retail hours, including Saturdays, Sundays and month-end

• RICA and cellular product knowledge
• Speaking the main local language of your area

• Product training and certifications paid for
• Staff discount on products
• Monthly sales incentive on upgrades and add-ons

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.