Returns & Exchanges Desk Clerk (Retail)

This department store service desk in Welkom needs someone friendly who can fix account problems while the queue moves. If you turn up on time and finish what you start, you'll fit in quickly.

This post is in Welkom (Free State). Please only apply if you can travel there daily.

• Do SIM swaps and RICA registrations with proper ID checks.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Update customer details and file signed forms for audit.
• Book repairs and warranty claims and give customers a reference number.

• Good on a computer and point-of-sale system
• Retail hours, including Saturdays, Sundays and month-end
• Matric (Grade 12) certificate
• Retail or customer service experience of at least a year
• Accurate with cash and paperwork
• Presentable and approachable with all kinds of customers

• Speaking the main local language of your area
• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.