Security Dispatcher (Armed Response)

From a chair in a remote video monitoring centre in Umlazi, you guide officers in the field to where they are needed. Good for someone who wants to build a solid track record they can put on their CV.

This post is Umlazi-based, with most of your time spent at a remote video monitoring centre. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Log every event and action on the monitoring software
• Track stolen vehicles on the map and guide recovery teams
• Report camera faults and offline sites to the technicians
• Pull and save video footage for incident investigations
• Talk down intruders over on-site speakers when the system allows
• Hand over open incidents clearly at shift change

• Good memory for sites, streets and procedures
• Matric
• Able to stay focused through 12-hour day and night shifts
• PSIRA registration, Grade C or higher
• Clear speaking voice on radio and phone
• Computer literate and quick on a keyboard

• Call centre work in the past
• CCTV operator short course

• Path to senior controller or supervisor
• Training on the monitoring software
• Shift allowance for nights
• Indoor, air-conditioned work environment

• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.