Service Advisor (Commercial Vehicles)

You'll be the link between customers and the workshop at the multi-brand service centre in Centurion. It's a practical job: you'll see what you got done before you go home.

Home base is a multi-brand service centre on the Centurion side of Gauteng. Start is planned for the beginning of next month.

• Invoice completed jobs and explain the invoice at collection
• Load bookings in the dealer management system
• Phone customers with extra work found and get approval in writing
• Count stock during cycle counts and year-end stocktake
• Open job cards and explain the work and cost before it starts
• Pick, pack and issue parts to technicians against job cards
• Look up part numbers in the electronic parts catalogue using the VIN

• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset

• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.