Service Advisor (Commercial Vehicles)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Mamelodi needs you on that side. Bring a calm head on busy days and you'll be fine.

You'll be based at an aftermarket spares shop in Mamelodi. Living nearby, or on a taxi route to it, really helps. You'll start with a short induction before working on your own.

• Load bookings in the dealer management system
• Handle complaints calmly and find a fix with the workshop manager
• Book in vehicles, walk around with the customer and note existing damage
• Invoice completed jobs and explain the invoice at collection
• Phone customers with extra work found and get approval in writing
• Open job cards and explain the work and cost before it starts

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Matric, plus a motor industry background
• Code 08 licence

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership
• Parts interpreter or service advisor course through merSETA

• Monthly CSI bonus for customer ratings
• Paid brand training
• Company uniform
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.