Service Advisor (Commercial Vehicles)

Book cars in, find the right part and keep customers informed at the motorcycle dealership in Soweto. You don't need to be the loudest person in the room, just the one others can count on.

You'll be based at a motorcycle dealership in Soweto. Living nearby, or on a taxi route to it, really helps.

• Pick, pack and issue parts to technicians against job cards
• Open job cards and explain the work and cost before it starts
• Count stock during cycle counts and year-end stocktake
• Handle complaints calmly and find a fix with the workshop manager
• Submit warranty claims with photos and technician reports

• Calm and polite with customers, even when they are upset
• Accurate when capturing part numbers and prices
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence
• Computer literate with a dealer management system or parts software

• Paid brand training
• Company uniform
• Commission on parts sales or workshop turnover

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.