Service Advisor (Passenger Vehicle Dealership)

Book cars in, find the right part and keep customers informed at the aftermarket spares shop in Benoni. It's a practical job: you'll see what you got done before you go home.

The site is in Benoni; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Phone customers with extra work found and get approval in writing
• Open job cards and explain the work and cost before it starts
• Book in vehicles, walk around with the customer and note existing damage
• Load bookings in the dealer management system
• Handle complaints calmly and find a fix with the workshop manager
• Look up part numbers in the electronic parts catalogue using the VIN
• Order stock and special parts, and follow up on back orders

• Calm and polite with customers, even when they are upset
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Accurate when capturing part numbers and prices
• Code 08 licence

• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership
• Some mechanical training or a trade background

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.