Service Advisor (Passenger Vehicle Dealership)

If you know cars and like people, this franchised car dealership in Brakpan has a front counter spot for you. People who do well here are steady, honest and not scared to ask when something is unclear.

Location: Brakpan, Gauteng. Applicants who already live in the area get looked at first. Start date: as soon as possible for the right person.

• Phone customers with extra work found and get approval in writing
• Submit warranty claims with photos and technician reports
• Order stock and special parts, and follow up on back orders
• Invoice completed jobs and explain the invoice at collection
• Count stock during cycle counts and year-end stocktake

• Accurate when capturing part numbers and prices
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Good working knowledge of car parts and basic vehicle systems
• Computer literate with a dealer management system or parts software

• Brand-specific warranty system training
• Some mechanical training or a trade background

• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover
• Paid brand training

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.