Service Advisor (Passenger Vehicle Dealership) – Experienced

You'll be the link between customers and the workshop at the aftermarket spares shop in Cape Town CBD. Good for someone who wants to build a solid track record they can put on their CV.

Location: Cape Town CBD, Western Cape. Applicants who already live in the area get looked at first.

• Submit warranty claims with photos and technician reports
• Book in vehicles, walk around with the customer and note existing damage
• Look up part numbers in the electronic parts catalogue using the VIN
• Phone customers with extra work found and get approval in writing
• Handle complaints calmly and find a fix with the workshop manager
• Open job cards and explain the work and cost before it starts

• Matric, plus a motor industry background
• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Calm and polite with customers, even when they are upset

• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Paid brand training
• Company uniform
• Monthly CSI bonus for customer ratings
• Commission on parts sales or workshop turnover

• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.