Service Advisor (Passenger Vehicle Dealership)

If you know cars and like people, this franchised car dealership in George has a front counter spot for you. It suits someone who likes knowing exactly what a good day's work looks like.

This post is in George (Western Cape). Please only apply if you can travel there daily. You'll start with a short induction before working on your own.

• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage
• Open job cards and explain the work and cost before it starts
• Order stock and special parts, and follow up on back orders
• Phone customers with extra work found and get approval in writing
• Pick, pack and issue parts to technicians against job cards

• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background
• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Code 08 licence
• At least 2 years as a service advisor, parts interpreter or in a similar counter role

• Parts interpreter or service advisor course through merSETA
• Experience in a customer satisfaction survey-driven dealership

• Company uniform
• Paid brand training
• Monthly CSI bonus for customer ratings

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.