Service Desk Consultant (Furniture Store) – Experienced

Customers bring their problems to your counter at a mall cellular store in Potchefstroom, and leave with answers. You don't need to be the loudest person in the room, just the one others can count on.

The site is in Potchefstroom; early starts mean public transport timing matters, so check your route before applying.

• Log complaints and pass them to the store or branch manager.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Book repairs and warranty claims and give customers a reference number.
• Call customers when repairs or orders are ready to collect.
• Take payments, balance your till and bank cash at close.
• Track parcels, reissue waybills and arrange redelivery at the counter.

• Retail hours, including Saturdays, Sundays and month-end
• Presentable and approachable with all kinds of customers
• Retail or customer service experience of at least a year
• Matric (Grade 12) certificate
• You can stay polite with a long queue watching
• Accurate with cash and paperwork

• Medical scheme or insurance product knowledge
• A Customer Service NQF certificate

• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Staff discount on products

• Dress as if you already work the counter when you drop off a CV or go for the interview.
• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.