Service Desk Consultant (Furniture Store)

This courier depot counter in Somerset West needs someone friendly who can fix account problems while the queue moves. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Somerset West; early starts mean public transport timing matters, so check your route before applying.

• Greet customers, find out what they need and manage the queue ticket system.
• Take payments, balance your till and bank cash at close.
• Update customer details and file signed forms for audit.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Call customers when repairs or orders are ready to collect.
• Track parcels, reissue waybills and arrange redelivery at the counter.
• Book repairs and warranty claims and give customers a reference number.

• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork
• Retail or customer service experience of at least a year

• A Customer Service NQF certificate
• Speaking the main local language of your area

• Fixed roster published two weeks ahead
• Staff discount on products
• Product training and certifications paid for
• Monthly sales incentive on upgrades and add-ons

• Mention any till, cash-up or POS work on your CV; it shows you can be trusted with money.
• Dress as if you already work the counter when you drop off a CV or go for the interview.