Service Desk Consultant (Furniture Store)

If you like people and hate long queues, this courier depot counter in Stellenbosch suits you. Someone who likes a bit of variety, but also likes doing things the right way, will enjoy this.

Location: Stellenbosch, Western Cape. Applicants who already live in the area get looked at first. Shifts rotate, so you'll need to be flexible about days and nights.

• Track parcels, reissue waybills and arrange redelivery at the counter.
• Process returns, exchanges and credit notes under the Consumer Protection Act.
• Upsell contract upgrades, accessories or cover when it fits the customer.
• Greet customers, find out what they need and manage the queue ticket system.
• Log complaints and pass them to the store or branch manager.
• Take payments, balance your till and bank cash at close.
• Do SIM swaps and RICA registrations with proper ID checks.

• Matric (Grade 12) certificate
• Good on a computer and point-of-sale system
• Presentable and approachable with all kinds of customers
• Accurate with cash and paperwork

• RICA and cellular product knowledge
• A Customer Service NQF certificate

• Staff discount on products
• Monthly sales incentive on upgrades and add-ons
• Fixed roster published two weeks ahead
• Product training and certifications paid for

• Apply close to home: stores prefer people who can reach the mall reliably for opening and closing shifts.
• Dress as if you already work the counter when you drop off a CV or go for the interview.