Technical Support Agent (Fibre & Wi-Fi)

Customers phone this telecoms support centre in Boksburg when something has gone wrong, and your job is to put it right. This is a good step for someone who wants proper routine and a manager who notices good work.

This post is Boksburg-based, with most of your time spent at a telecoms support centre. Start date: as soon as possible for the right person.

• Follow up on open tickets and phone customers back when promised.
• Verify caller identity before sharing any account details, as POPIA requires.
• Answer inbound calls within target and greet callers using the approved script.
• Log every interaction and outcome in the CRM before taking the next call.
• Escalate complex complaints to a team leader with clear case notes.
• Handle callers with UK, US or Australian accents and time zones.

• You stay calm when a caller is angry
• No criminal record, as most clients run a background check
• Matric with a pass in English
• Open to rotating shifts, including nights and weekends for offshore campaigns
• Able to pass a voice and accent assessment
• Basic computer skills: Windows, email and working across a few screens

• Medical aid option after probation
• Monthly performance bonus linked to quality and attendance
• Company transport home after night shifts

• Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
• Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.