how2apply

Technical Support Agent (Fibre & Wi-Fi)

How2Apply Talent Network

Mthatha, Eastern Cape

Full-time

Posted 2 hours ago

Full-time Customer Service & Call Centre

R6 000 – R8 500/month

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Job Description

Customers phone this international outsourcing contact centre in Mthatha when something has gone wrong, and your job is to put it right. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Mthatha-based, with most of your time spent at an international outsourcing contact centre. You'll start with a short induction before working on your own.

What your day looks like

Reply to emails and live chats within the service-level window.
Attend team huddles and weekly coaching sessions on call recordings.
Process address changes, refunds and cancellations on the billing system.
Handle callers with UK, US or Australian accents and time zones.
Escalate complex complaints to a team leader with clear case notes.
Follow up on open tickets and phone customers back when promised.

You'll need

Able to pass a voice and accent assessment
Open to rotating shifts, including nights and weekends for offshore campaigns
Matric with a pass in English
You stay calm when a caller is angry

Nice if you have

A Customer Service NQF Level 2 or 4 learnership certificate
Previous contact centre or retail customer service experience
A second language, especially Afrikaans, isiZulu or Portuguese

On offer

Monthly performance bonus linked to quality and attendance
Medical aid option after probation
Paid training for 2 to 4 weeks before you go live
Company transport home after night shifts

How to apply

Read the "What you need" list above. If you tick most of it, go ahead and apply.
Keep copies of these ready to send: certified copy of your matric certificate, proof of residence for the background check plus certified copy of your ID.
Fill in the short form below with your name and a phone number you actually answer.
Watch for a call or WhatsApp from How2Apply over the next 5 working days.

How2Apply recruits for this position on behalf of hiring employers around Mthatha; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Put any shift work (retail, restaurant, security) on your CV; recruiters want proof you turn up for rotating hours.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.