how2apply

Technical Support Agent (Fibre & Wi-Fi) – Experienced

How2Apply Talent Network

Richards Bay, KwaZulu-Natal

Contract

Posted 1 day ago

Contract Customer Service & Call Centre

R7 750 – R10 750/month

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Job Description

A good call centre job in Richards Bay gives you training, shifts you can plan around and room to move up. Good for someone who wants to build a solid track record they can put on their CV.

Home base is an online retail help desk on the Richards Bay side of KwaZulu-Natal.

What you'll actually do

Handle callers with UK, US or Australian accents and time zones.
Meet daily targets for average handle time, quality score and first-call resolution.
Verify caller identity before sharing any account details, as POPIA requires.
Escalate complex complaints to a team leader with clear case notes.
Log every interaction and outcome in the CRM before taking the next call.

What you need

Matric with a pass in English
You stay calm when a caller is angry
Clear, neutral spoken English and good typing speed (around 30 wpm)
No criminal record, as most clients run a background check
Basic computer skills: Windows, email and working across a few screens

Helpful, not essential

Technical know-how on Wi-Fi, fibre or smartphones
Previous contact centre or retail customer service experience

What's in it for you

Paid training for 2 to 4 weeks before you go live
Clear promotion path to team leader or quality assessor
Monthly performance bonus linked to quality and attendance

How to apply

Make sure the role, the hours and working in Richards Bay really suit you before you apply.
Keep copies of these ready to send: certified copy of your matric certificate plus proof of residence for the background check.
Fill in the short form below with your name and a phone number you actually answer.
Keep your phone on. Shortlisted applicants are contacted by call, SMS or WhatsApp within 7 working days.

How2Apply recruits for this position on behalf of hiring employers around Richards Bay; applications go into our talent pool and shortlisted candidates are introduced directly.

How2Apply never charges you to apply, for training, for uniforms or for a "placement fee". If anyone asks you for money, it is a scam.

Before you hit apply

Practise answering "Tell me about a time you helped an unhappy customer" out loud before the voice interview.
Take the online assessment in a quiet room with a headset; most BPOs screen out candidates on background noise.