Tour Desk Agent (Waterfront) – Permanent

Guests at this beach resort in Boksburg meet you first, so the stay starts at your desk. It's a practical job: you'll see what you got done before you go home.

This post is in Boksburg (Gauteng). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Manage OTA bookings coming in from online travel channels.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Store guest details securely in line with POPIA.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• You can work rotating shifts, including nights
• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Matric

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.