Tour Desk Agent (Waterfront) – Experienced

Running the front desk of a boutique guesthouse in Cape Town CBD means calm service and a clean shift balance. Bring a calm head on busy days and you'll be fine.

The work is in Cape Town CBD, Western Cape, so you'll need a reliable way to get there every day.

• Manage OTA bookings coming in from online travel channels.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.

• Honest with cash and card payments
• Calm with an unhappy guest at 11pm
• Confident on a computer and quick to learn a property system
• Matric
• Clear spoken and written English

• Service charge share at some properties
• Paid system training in the first month
• Discounted stays across the group

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.