Tour Desk Agent (Waterfront)

Running the front desk of a game lodge in Centurion means calm service and a clean shift balance. Bring a calm head on busy days and you'll be fine.

This post is Centurion-based, with most of your time spent at a game lodge.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Store guest details securely in line with POPIA.

• Honest with cash and card payments
• You can work rotating shifts, including nights
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Paid system training in the first month
• Service charge share at some properties
• Discounted stays across the group
• Meals on duty and uniform supplied

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.