Tour Desk Agent (Waterfront)

At this travel agency in East London, you'll turn bookings into happy stays. It's a practical job: you'll see what you got done before you go home.

This post is East London-based, with most of your time spent at a travel agency. Overtime comes up in peak season and is paid.

• Manage OTA bookings coming in from online travel channels.
• Book shuttles, dinner reservations and game drives for guests.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Store guest details securely in line with POPIA.
• Handle complaints at the desk and log them for the duty manager.
• Balance your cash float and card slips before handover.
• Check guests in and out on Opera or Protel, and scan IDs and passports.

• You can work rotating shifts, including nights
• Matric
• Clear spoken and written English
• Confident on a computer and quick to learn a property system

• Opera PMS or Protel certificate
• A foreign language such as German, French or Portuguese
• Amadeus or Galileo training for travel roles

• Paid system training in the first month
• Meals on duty and uniform supplied
• Discounted stays across the group

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.