Tour Desk Agent (Waterfront)

Running the front desk of a travel agency in eMalahleni means calm service and a clean shift balance. You don't need to be the loudest person in the room, just the one others can count on.

Home base is a travel agency on the eMalahleni side of Mpumalanga.

• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Store guest details securely in line with POPIA.
• Allocate rooms and pass early check-ins to housekeeping.
• Run the night audit, close the day and print the flash report.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.

• Clear spoken and written English
• You can work rotating shifts, including nights
• Matric
• Confident on a computer and quick to learn a property system
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Service charge share at some properties
• Discounted stays across the group
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.