Tour Desk Agent (Waterfront)

At this game lodge in Mbombela, you'll turn bookings into happy stays. People who do well here are steady, honest and not scared to ask when something is unclear.

The site is in Mbombela; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Balance your cash float and card slips before handover.
• Allocate rooms and pass early check-ins to housekeeping.
• Book shuttles, dinner reservations and game drives for guests.
• Take card pre-authorisations and settle folios at checkout.
• Store guest details securely in line with POPIA.

• You can work rotating shifts, including nights
• Clear spoken and written English
• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm
• A hospitality or tourism diploma, or 1 year at a hotel front desk

• Night-shift allowance
• Discounted stays across the group
• Meals on duty and uniform supplied

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.