Tour Desk Agent (Waterfront) – Fixed-Term

Running the front desk of a boutique guesthouse in Mokopane means calm service and a clean shift balance. If you like clear targets and knowing where you stand, this is for you.

Home base is a boutique guesthouse on the Mokopane side of Limpopo.

• Take card pre-authorisations and settle folios at checkout.
• Book shuttles, dinner reservations and game drives for guests.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Run the night audit, close the day and print the flash report.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Handle complaints at the desk and log them for the duty manager.
• Store guest details securely in line with POPIA.

• Calm with an unhappy guest at 11pm
• Matric
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Clear spoken and written English

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Discounted stays across the group
• Service charge share at some properties
• Night-shift allowance
• Meals on duty and uniform supplied

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.