Tour Desk Agent (Waterfront)

You'll handle check-ins, bookings and questions at a beach resort in Roodepoort. It's the kind of job where doing the basics well every day gets you noticed.

This post is in Roodepoort (Gauteng). Please only apply if you can travel there daily. Weekend work is on a roster, so you won't be on every weekend.

• Handle complaints at the desk and log them for the duty manager.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Book shuttles, dinner reservations and game drives for guests.
• Store guest details securely in line with POPIA.
• Take card pre-authorisations and settle folios at checkout.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.

• You can work rotating shifts, including nights
• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Confident on a computer and quick to learn a property system
• Matric
• Calm with an unhappy guest at 11pm

• Amadeus or Galileo training for travel roles
• A foreign language such as German, French or Portuguese

• Service charge share at some properties
• Night-shift allowance
• Paid system training in the first month
• Meals on duty and uniform supplied

• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.