Tour Desk Agent (Waterfront)

At this game lodge in Upington, you'll turn bookings into happy stays. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

The site is in Upington; early starts mean public transport timing matters, so check your route before applying. The first two weeks are spent shadowing someone experienced.

• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Take card pre-authorisations and settle folios at checkout.
• Answer booking emails and calls, and quote rates from the rate sheet.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.
• Handle complaints at the desk and log them for the duty manager.
• Manage OTA bookings coming in from online travel channels.

• Clear spoken and written English
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Honest with cash and card payments
• Matric
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system

• Revenue or yield management exposure
• Amadeus or Galileo training for travel roles
• Opera PMS or Protel certificate

• Service charge share at some properties
• Meals on duty and uniform supplied
• Discounted stays across the group
• Night-shift allowance

• If you speak a foreign language, state your level honestly; many interviews switch languages mid-chat.
• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.