Tour Desk Agent (Waterfront) – Immediate Start

At this boutique guesthouse in White River, you'll turn bookings into happy stays. This is a good step for someone who wants proper routine and a manager who notices good work.

The work is in White River, Mpumalanga, so you'll need a reliable way to get there every day. Start date: as soon as possible for the right person.

• Answer booking emails and calls, and quote rates from the rate sheet.
• Take card pre-authorisations and settle folios at checkout.
• Balance your cash float and card slips before handover.
• Run the night audit, close the day and print the flash report.
• Handle complaints at the desk and log them for the duty manager.

• A hospitality or tourism diploma, or 1 year at a hotel front desk
• You can work rotating shifts, including nights
• Confident on a computer and quick to learn a property system
• Honest with cash and card payments
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate

• Meals on duty and uniform supplied
• Discounted stays across the group
• Service charge share at some properties
• Paid system training in the first month

• Add a line on shift flexibility: front offices shortlist people who can cover nights.
• Hotels phone applicants to hear how they sound, so answer unknown numbers politely while you are job hunting.