Tracking Control Room Agent (Vehicle Recovery)

Sharp eyes and a calm voice are the tools of the trade at an armed response control room in Hammarsdale. People who do well here are steady, honest and not scared to ask when something is unclear.

The work is in Hammarsdale, KwaZulu-Natal, so you'll need a reliable way to get there every day.

• Dispatch the nearest response vehicle over the radio
• Monitor live CCTV feeds and zoom in on suspicious movement
• Keep call-out times and client passwords up to date
• Answer alarm signals and phone clients to verify them
• Talk down intruders over on-site speakers when the system allows
• Pull and save video footage for incident investigations

• Clear speaking voice on radio and phone
• Able to stay focused through 12-hour day and night shifts
• Matric
• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard

• Call centre work in the past
• Experience on a CCTV or alarm monitoring platform
• Speaking more than one local language

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Path to senior controller or supervisor
• Training on the monitoring software

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.