Tracking Control Room Agent (Vehicle Recovery)

From a chair in a shopping mall security office in Kempton Park, you guide officers in the field to where they are needed. You'll work with a small crew, so being easy to work with matters as much as skill.

This post is in Kempton Park (Gauteng). Please only apply if you can travel there daily. There's a probation period of three months before the contract is confirmed.

• Track stolen vehicles on the map and guide recovery teams
• Monitor live CCTV feeds and zoom in on suspicious movement
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Talk down intruders over on-site speakers when the system allows
• Answer alarm signals and phone clients to verify them

• Good memory for sites, streets and procedures
• No criminal convictions (vetting is done before you start)
• PSIRA registration, Grade C or higher
• Computer literate and quick on a keyboard

• CCTV operator short course
• Speaking more than one local language

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Training on the monitoring software
• Path to senior controller or supervisor

• Some companies give a typing and map test. Practise finding streets on a map quickly before the interview.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.