Tracking Control Room Agent (Vehicle Recovery)

Sharp eyes and a calm voice are the tools of the trade at a remote video monitoring centre in Sandton. Bring a calm head on busy days and you'll be fine.

You'll report in Sandton. Relocation is not covered for this one. Hours are mostly Monday to Friday, with the odd Saturday in busy months.

• Talk down intruders over on-site speakers when the system allows
• Log every event and action on the monitoring software
• Keep call-out times and client passwords up to date
• Pull and save video footage for incident investigations
• Report camera faults and offline sites to the technicians
• Track stolen vehicles on the map and guide recovery teams

• Clear speaking voice on radio and phone
• No criminal convictions (vetting is done before you start)
• Computer literate and quick on a keyboard
• PSIRA registration, Grade C or higher

• CCTV operator short course
• Call centre work in the past

• Indoor, air-conditioned work environment
• Shift allowance for nights
• Training on the monitoring software

• Show you can stay alert at night. If you have done night shift before without problems, say so.
• Mention any software you have used: alarm monitoring, CCTV or even call centre systems. Control rooms need people who learn screens fast.