Travel Consultant (Leisure Bookings)

You'll handle check-ins, bookings and questions at a game lodge in Umhlanga. If you like clear targets and knowing where you stand, this is for you.

This post is in Umhlanga (KwaZulu-Natal). Please only apply if you can travel there daily. Start is planned for the beginning of next month.

• Handle complaints at the desk and log them for the duty manager.
• Quote flights, car hire and holiday packages on a GDS such as Amadeus or Galileo.
• Check guests in and out on Opera or Protel, and scan IDs and passports.
• Manage OTA bookings coming in from online travel channels.
• Book shuttles, dinner reservations and game drives for guests.
• Allocate rooms and pass early check-ins to housekeeping.
• Balance your cash float and card slips before handover.

• Matric
• Honest with cash and card payments
• Confident on a computer and quick to learn a property system
• A hospitality or tourism diploma, or 1 year at a hotel front desk
• Clear spoken and written English

• A foreign language such as German, French or Portuguese
• Opera PMS or Protel certificate
• Revenue or yield management exposure

• Service charge share at some properties
• Paid system training in the first month
• Night-shift allowance
• Discounted stays across the group

• Name the property systems you have used (Opera, Protel, a GDS) in the first lines of your CV.
• Add a line on shift flexibility: front offices shortlist people who can cover nights.