Warranty Clerk (Dealership)

The workshop runs on good bookings and the right parts. This aftermarket spares shop in Ballito needs you on that side. People who do well here are steady, honest and not scared to ask when something is unclear.

This post is Ballito-based, with most of your time spent at an aftermarket spares shop.

• Count stock during cycle counts and year-end stocktake
• Pick, pack and issue parts to technicians against job cards
• Submit warranty claims with photos and technician reports
• Look up part numbers in the electronic parts catalogue using the VIN
• Book in vehicles, walk around with the customer and note existing damage
• Load bookings in the dealer management system
• Invoice completed jobs and explain the invoice at collection

• Accurate when capturing part numbers and prices
• Computer literate with a dealer management system or parts software
• Good working knowledge of car parts and basic vehicle systems
• Calm and polite with customers, even when they are upset
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Code 08 licence

• Monthly CSI bonus for customer ratings
• Paid brand training
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.