Warranty Clerk (Dealership)

If you know cars and like people, this franchised car dealership in Fourways has a front counter spot for you. You don't need to be the loudest person in the room, just the one others can count on.

You'll report in Fourways. Relocation is not covered for this one. Weekend work is on a roster, so you won't be on every weekend.

• Look up part numbers in the electronic parts catalogue using the VIN
• Handle complaints calmly and find a fix with the workshop manager
• Count stock during cycle counts and year-end stocktake
• Pick, pack and issue parts to technicians against job cards
• Phone customers with extra work found and get approval in writing
• Open job cards and explain the work and cost before it starts

• Computer literate with a dealer management system or parts software
• At least 2 years as a service advisor, parts interpreter or in a similar counter role
• Calm and polite with customers, even when they are upset
• Code 08 licence
• Accurate when capturing part numbers and prices
• Good working knowledge of car parts and basic vehicle systems

• Parts interpreter or service advisor course through merSETA
• Brand-specific warranty system training

• Paid brand training
• Monthly CSI bonus for customer ratings
• Company uniform
• Commission on parts sales or workshop turnover

• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.
• If your customer satisfaction scores were good, give the score. It is the number dealers watch most.