Warranty Clerk (Dealership)

The workshop runs on good bookings and the right parts. This multi-brand service centre in Johannesburg CBD needs you on that side. If you learn fast and don't mind being shown things twice, you'll settle in within a few weeks.

You'll be based at a multi-brand service centre in Johannesburg CBD. Living nearby, or on a taxi route to it, really helps. The first two weeks are spent shadowing someone experienced.

• Open job cards and explain the work and cost before it starts
• Load bookings in the dealer management system
• Invoice completed jobs and explain the invoice at collection
• Look up part numbers in the electronic parts catalogue using the VIN
• Phone customers with extra work found and get approval in writing
• Book in vehicles, walk around with the customer and note existing damage
• Pick, pack and issue parts to technicians against job cards

• Computer literate with a dealer management system or parts software
• Accurate when capturing part numbers and prices
• Code 08 licence
• Good working knowledge of car parts and basic vehicle systems
• Matric, plus a motor industry background

• Brand-specific warranty system training
• Experience in a customer satisfaction survey-driven dealership

• Commission on parts sales or workshop turnover
• Monthly CSI bonus for customer ratings
• Company uniform
• Paid brand training

• Mention which dealer management system or parts catalogue you have used. It cuts down your training time.
• For parts jobs, say how quickly you can find a part using the VIN. Some interviews include a quick lookup test.